Privacy Policy
Effective Date: July 17, 2026
Natural Home Clean LLC (“Natural Home Clean,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request a quote, submit a Facebook or Instagram lead form, communicate with us, or use our cleaning services.
1. Information We Collect
We may collect:
• Contact information, including your name, email address, telephone number, and service address.
• Information about your home and requested service, including ZIP code, square footage, number of bedrooms and bathrooms, cleaning frequency, preferred dates, and special instructions.
• Information you provide through our website, Facebook, Instagram, telephone calls, text messages, emails, or other communications.
• Scheduling, invoicing, payment status, and service history. Payment card information is processed by third-party payment providers, and we generally do not receive or store full payment card numbers.
• Technical information, such as IP address, browser type, device information, website activity, cookies, and advertising or analytics data.
2. How We Use Information
We may use your information to:
• Respond to quote and service requests.
• Schedule, provide, manage, and follow up on cleaning services.
• Communicate about appointments, estimates, invoices, service updates, and customer support.
• Personalize and improve our services, website, advertising, and customer experience.
• Process payments and maintain business records.
• Prevent fraud, protect our business, and comply with legal obligations.
3. How We Share Information
We may share information only when reasonably necessary with:
• Natural Home Clean employees, cleaners, contractors, and service providers who need the information to provide or support your cleaning service.
• Providers that help us operate our business, including website hosting, scheduling, customer relationship management, messaging, payment processing, analytics, and advertising providers.
• Facebook, Instagram, and other platforms when you interact with our pages, advertisements, or lead forms.
• Government agencies, law enforcement, courts, or other parties when required by law or necessary to protect legal rights and safety.
• A successor organization in connection with a merger, sale, or transfer of business assets.
We do not sell or rent personal information. Mobile telephone numbers and SMS opt-in information are not shared with third parties or affiliates for their own marketing or promotional purposes.
4. Calls and Text Messages
When you request a quote or service and provide your telephone number, we may contact you regarding your inquiry, estimate, appointment, or cleaning service.
If you separately consent to receive automated or marketing text messages, message frequency may vary, and message and data rates may apply. You may opt out by replying STOP or by contacting us directly. Reply HELP for assistance. Consent to marketing messages is not a condition of purchasing services.
5. Cookies, Analytics, and Advertising
Our website and advertising partners may use cookies and similar technologies to understand website activity, measure advertising performance, and show relevant advertisements. You can control cookies through your browser settings. Disabling cookies may affect some website features.
Information submitted through Facebook or Instagram is also processed by Meta according to Meta’s own privacy policies.
6. Data Retention and Security
We retain information only for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal requirements.
We use reasonable administrative, technical, and organizational measures to protect information. However, no electronic transmission or storage method can be guaranteed to be completely secure.
7. Your Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and recordkeeping requirements.
You may unsubscribe from promotional emails using the unsubscribe instructions provided and may opt out of text messages by replying STOP. Service-related communications may continue when necessary to complete or manage an active appointment.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
11. Contact Us
Natural Home Clean LLC
Charleston, South Carolina
Email: naturalhomeclean.1@gmail.com
Phone: 843-735-4741